Frequently Asked Questions
Below are some topics that clients have had questions on. If you can't find the answer to your question here, please contact me directly at [email protected]
What type of camera and lenses do I have:
Mid 2023, I upgraded to a mirrorless body from a Canon 6D Mark II. My current gear: Canon R6 and Canon R7 Mirrorless
I currently use the following lenses:
- RF24-105mm F4 L IS USM (for the R7)
- RF-S18-150mm F3.5-6.3 IS STM (for the R6)
- RF100mm F2.8 L Macro IS USM (with both bodies)
- RF100-400mm F5.6-8 IS USM (with both bodies)
- RF50mm F1.8 STM (with both bodies)
Image Printing and order processing:
Depending on where you're located, the vendor that will process, print and fulfill your order will be different. For International orders, please refer to the International Orders FAQ for details and guidance.
Image Cropping:
Please make sure to check the cropping of the image on the item you've selected. You can manually crop if need to fit the printing window but I request that you do not crop off my watermark. In some cases, an image may not populate for certain products due to image resolution. I apologize for any inconvenience if this happens. If you have any questions or need assistance, please contact me directly at [email protected]
Paper Type:
When purchasing a print, you can choose the type of paper you'd like the image printed on. Below is a description of the two types of paper offered so you can choose the one best for your desired look.
E-Surface Paper (Standard Photographic Finish)
E-Surface Paper is our most popular photographic paper. Accurate color, lifelike skin tones, archival quality and a traditional photo finish are just a few reasons why customers love E-Surface Prints.
Kodak Metallic Paper (Smooth Metallic Finish)
Kodak Metallic Paper uses a patented combination of film and laminate layers resulting in a striking metallic/glossy shine. Its ultra-bright backgrounds and smooth photo finish will make your special moments last a lifetime.
|
Processing Times: *Processing times are estimates and may increase during the holidays
|
|||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Refund Policy and Privacy Policy:
It goes without saying, but I will say it anyway, I want customers to be 100% satisfied with the products they ordered. If you have any issues that are not resolved with the refund policy listed below, please contact me directly at [email protected]
Refund Policy: This pertains to orders of Partner Vendor Fulfilled products. Our goal is 100% customer satisfaction. If you are not happy with the quality of your printed order, contact us within 30 days and we will reprint it free of charge.
We cannot be responsible for poor image quality resulting from inadequate resolution or improper exposure. In addition, please preview your images to ensure that all customizable features are to your liking before placing the order. These features include spelling, grammar, positioning of text, orientation/cropping of images and other services such as paper choice and finish options.
Note about Mpix orders: orders for Mpix submitted with the 'no color corrections' option checked are not eligible for reprinting due to color issues.
To request a refund, please contact Customer Support and provide the following:
· Order number (Order numbers start with 'ZF')
· Item description
· Brief explanation as to why you would like a refund
Privacy Policy: Please go to this page to get the complete Privacy Policy
